iPET Network Level 3 Award for Veterinary Receptionists – Qualification Number 610/5983/3 (link to qualification on Ofqual register) 

The iPET Network Level 3 Award for Veterinary Receptionists is aimed at Learners who work in a veterinary practice or those who wish to work in a veterinary practice as a receptionist. This qualification provides a comprehensive foundation and also emphasises the development of soft skills such as team working and communication. 

Learners will gain an understanding of different veterinary practice models, funding methods, and team roles, as well as the responsibilities and career pathways available within the sector. The qualification covers essential administrative and operational skills, including diary management, handling veterinary medicines, data protection compliance, and pet travel requirements. Learners will also explore effective communication, client care, and complaint handling, alongside key marketing principles and workplace wellbeing topics such as diversity and inclusion.

This qualification has been designed to enable Candidates to:

• Understand the structure of the veterinary sector, including types of practices, ownership models, funding methods, team roles, key governing bodies, insurance policies, and healthcare plans.

• Understand the role of the Veterinary Receptionist and their professional and legal limitations.

• Understand effective client communication techniques, including active listening, teamwork, complaint handling, and supporting payment conversations.

• Understand key veterinary practice operations including payment processes, healthcare plans, pet travel, marketing, data protection legislation and handling, storing and dispensing of veterinary medicines.

• Understand how to work in a team, including promoting inclusivity and know the emerging trends and challenges that may impact their role.

This qualification consists of the following theoretical units:

Mandatory

3001: Understanding the Veterinary Industry

3002: Processes and Administration in Veterinary Practice

3003: Effective Communication and Client Relations

3004: Workplace Culture and Marketing

EDUCATION FOR PEOPLE, FOR PETS, FOR THE FUTURE