iPET Network Level 3 Award in Communication and Client Relations in the Animal Care and Veterinary Science Sector – Qualification Number 610/5984/5 (link to qualification on Ofqual register) 

The iPET Network Level 3 Award in Communication and Client Relations in the Animal Care and Veterinary Science Sector equips Learners with the knowledge of how to handle client interactions within veterinary and animal care settings. 

This qualification focuses on developing strong communication techniques, including active listening and managing challenging client behaviour with professionalism and empathy. Learners will gain knowledge of strategies to enhance client satisfaction, appropriately manage client payments, and handle complaints in line with company protocols. By completing this qualification, Learners will gain the knowledge needed to support high standards of client care and professionalism in both animal care and veterinary settings, enhancing their effectiveness in roles that involve direct client interaction and contributing positively to the reputation and success of their workplace.

This qualification has been designed to enable Candidates to:

• Know how to build a positive rapport with clients

• Understand the role of effective teamwork and communication

• Understand principles of effective communication and active listening

• Understand different ways to achieve successful client satisfaction

• Understand the importance of positive communication around client payments and the impact on the business finances

• Understand effective complaint handling

This qualification consists of the following theoretical unit:

Mandatory

3003: Effective Communication and Client Relations

EDUCATION FOR PEOPLE, FOR PETS, FOR THE FUTURE