iPET Network Level 3 Certificate for Veterinary Receptionists (BVRA) – Qualification Number 610/3286/4 (link to qualification on Ofqual register)

The iPET Network Level 3 Certificate for Veterinary Receptionists (BVRA) is a bespoke qualification designed in partnership with industry experts, British Veterinary Receptionist Association (BVRA). The qualification is aimed at Candidates who work in a veterinary practice or those who wish to work in a veterinary practice as a receptionist. This qualification places a focus on the knowledge required for a veterinary receptionist to be occupationally competent but also emphasises the development of soft skills such as team working and communication. 

The qualification has been designed to give Candidates the knowledge and understanding of various aspects of the role of a veterinary receptionist, such as effective communication, practice operations, people skills and team working. Candidates will understand a range of terminology and procedures common to the veterinary practice, as well as time and diary management and how to assess and prioritise the urgency of different emergencies. The mandatory units cover core competencies while the optional units allow Candidates to choose from a variety of areas to tailor the qualification to their needs and interests. Optional units cover a wide range of topics such as preventative health care, supporting veterinary clinical care, mental health and wellbeing, euthanasia and the bereavement process and triage and first aid. 

This qualification embeds core apprenticeship Knowledge statements relevant to the Level 3 Customer Service Specialist Standard (ST0071). In addition, the qualification embeds a range of National Occupational Standards (NOS) relevant to a veterinary receptionist. 

This qualification has been reviewed by experienced veterinary receptionists, veterinary nurses and veterinary educators to ensure that the content is relevant, current and meets the needs of the modern-day veterinary practice. 

This qualification has been designed to enable Candidates to:

• Know how to effectively communicate with clients and colleagues and provide client satisfaction

• Understand the role of the Veterinary Receptionist and their professional and legal limitations

• Understand how to work in a team and know the emerging trends and challenges that may impact their role

• Know key veterinary practice operations including payment processes, healthcare plans, pet travel, marketing, GDPR and handling, storing and dispensing of veterinary medicines 

The iPET Network Level 3 Certificate for Veterinary Receptionists (BVRA) consists of three mandatory theory units and a choice of two out of five optional units:

Mandatory units:

Unit 380: Communication Skills and Effective Working

Unit 381: People Skills and Team Working

Unit 382: Practice Operations

Optional units:

Unit 383: Preventative Health Care for Animals

Unit 384: Supporting Veterinary Clinical Care

Unit 385: Mental Health and Wellbeing for Veterinary Professionals

Unit 386: Euthanasia and Bereavement Process

Unit 387: Triage and First Aid

EDUCATION FOR PEOPLE, FOR PETS, FOR THE FUTURE